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            Management

• Monster: Managing resistance (2° part)

• Monster: Understand resistance (1° part)

• L'Editoriale: People who get bored don’t listen

• Millionaire: All together enthusiastically

• La Repubblica: Adriana the German sells you success

• Corriere della Sera: The pleasure of feeling Demosthenes
  
  Sales

• Jobpilot: Entrepreneurial salespeople

• Carta Sicura: The Objection? A sales opportunity

• Radio 24: Interview with Vittorio Galgano on Sales Aces
  
  
  Retail

• Toy Store: Retail Marketing: The new frontier of selling

• Toy Store: Assess your activity
  

Training tips

            Sales

• Churn Prevention Strategies? - by Adriana Galgano
  
  
• Effective communication is based 
  on others' needs -  by Vittorio Galgano
  
  
• Mystery Clothing Shop in New York - by Adriana Galgano
  
  
• Skills for “win-win negotiation” - by Massimo Brizzi
  
  
• Mystery Clothing Shopping - by Adriana Galgano
  
  
• How to maximize your sales over the phone?
  - by Adriana Galgano
  
  
• Suggestions to improve sales in a clothing store. 
  - by Maria Eden Galgano
  
  
  Management
  
  
• Communicating with assertiveness - by Massimo Brizzi
  
  
• On Leadership -  by Adriana Galgano
  
  
• On Leadership -  by Adriana Galgano
  
  
• How to decide to succeed - by Adriana Galgano
  
  
• Assertiveness and Self-esteem - by Massimo Brizzi
  
  
• The influence of leadership on team 
  habits and behaviour - by Massimo Brizzi
  
  
• How is leadership changing? - by Adriana Galgano
  
  
• How to maximize the leadership of your group
  - by Massimo Brizzi
  
  
• The lonely creative genius: a myth to be exploded 
  - by Enio Pallaracci

             Email Marketing

• Definition of Email Marketing 
  - by Adriana Galgano and Eugenio La Mesa
  
  
• From Permission to Precision in Email Marketing 
  - by Adriana Galgano and Eugenio La Mesa
  
  
• The newsletter
   - by Adriana Galgano and Eugenio La Mesa
  
  
• How to collect email addresses 
  - by Adriana Galgano and Eugenio La Mesa
  

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Milan: V. Monti 8  Phone +39-02/46712222 - Fax +39-02/48013233
Perugia: V. Angeloni 43/A  Phone +39-075/5004435 - Fax +39-075/5004495