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METHODOLOGY |
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- We plan and deliver in house
training courses, customized
to your requirements in terms of time, subject
matter, materials and language. Customization is done following
the indications we receive from you and/or after our analysis and observation
activity.
- The training
can also be followed up by coaching or e-Learning sessions.
- The professionalism
of our instructors, the accurate selection and
the customization of contents and the points of interest that enrich
each session, make participation in our courses very
enjoyable and
extremely effective.
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ManagemeNT |
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Leadership & Teambuilding
- Management
Psychology
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Resistance Management
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Conflict Management
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How to Organize and Run a Meeting
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Effective Management
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80/20 Time Management
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Negotiating
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Creativity
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Problem Finding and Problem Solving
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Strategies and Techniques
for Category Management
- How to Speak in
Public
- Effective Communication
- Effective Listening
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Marketing/SALES |
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Churn
prevention techniques
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Sales Techniques and
Psychology
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Cross Selling Techniques
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How to Communicate and
Sell over the Telephone
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Marketing
Techniques for Salespeople
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How to Arrange an
Appointment over the Telephone
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The
Art of Negotiation
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How to Write a Proposal
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How to Handle Objections
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Salespeople Management
Techniques
- How to Sell in a
Store
- How to Sell
Clothing
- How to Sell
Footwear
- Visual Merchandising
- Course for Store Managers
- How to Put Together Effective Newsletters
- How to Plan a Successful Email Marketing Strategy
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Customer
Care/Call Center |
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- Cross Selling
Techniques
- Telemarketing
Techniques
- Teleselling
Techniques
- How to Arrange an
Appointment over the
Telephone
- How to Write an
Effective Script
- Phone Skills (basic level) for call center
operators
- Phone Skills (advanced level) for call center
operators
- Problem Finding and
Problem
Solving
- How to Improve your
Writing
Skills
- How to write Email
- How to manage your customer relationship by Chat
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Front
Line |
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- Course for
Personal Assistant
- Course for
Technical Assistance Operators
- Course for
Switchboard Operators
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